Shipping & Delivery

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A lot of my items are made-to-order and so please consider that there is a production time required for me to make the products. I usually advice that you allow up to 2 weeks for delivery, however if you require an item by a certain date, for example a birthday, then please reach out and I will get your order posted as quickly as I can.

 

For Shipping to the UK I use Royal Mail 1st Class which usually takes 1-3 business days to deliver. In the instance that your parcel is delayed or doesn't arrive, please let me know and I will file a missing Item with the post office and get your issue resolved as soon as possible. 

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Returns

In the unlikely event that you need to return an item, please contact me at lilacteatrinkets@gmail.com within 2 days of delivery to arrange the return. Return postage must be paid for by the buyer, unless the product has arrived as damaged or faulty in which case I will do my best to arrange a replacement oor supply you with a refund. All returns must be sent to us within 14 days of informing us of the need to return the item.

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Privacy Policy

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Any private information that you share in order to complete a purchase will be used soley for the purpose of fulfilling and delivering your order. Your details are securely stored and will not be accessed or sold 

 

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